SHIPPING & HANDLING
DOMESTIC
$4.99 flat rate shipping within the Continental U.S.
Customer paid shipping for AK, HI, and U.S. Territories.
Orders placed by 2pm PST will be shipped within 2 business days. Orders placed on Friday will be shipped the following Tuesday.
Continental U.S. shipments usually take 3-7 business days to arrive. AK, HI, and U.S. Territories usually take 7-14 business days to arrive.
A sales tax is applied to all orders placed within California.
We cannot ship to PO Box or APO/FPO addresses.
Our team moves quickly to get your order shipped out ASAP, which means that we are not able to cancel or make any changes to an order once it has been placed.
Honav USA is not responsible for lost packages.
INTERNATIONAL
Contact customer support at (626) 510-6332 or customerservice@honavusa.com to place your order.
Customer paid shipping and custom/duty charges.
Shipping cost is determined by several factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and destination.
For more information regarding your country’s custom policies, please contact your local customs office.
Honav USA is not responsible for lost, damaged, and/or uninsured packages.
TRACK ORDER
Once your order has been shipped, you will receive an email with a tracking number.
RETURN POLICY
We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it does not work out. If your product arrives defective, we sent you the wrong item, or it is just not what you expected, no problem! Let us know within 30 days of the ship date and we will gladly provide a refund.
To get a refund started, please follow the instructions below:
Email us your order number, order date, and reason for the return at customerservice@honavusa.com.
Obtain a return authorization number.
Ship your purchase back to us. Please note, in most cases, we are unable to provide a return shipping label.
Your refund will include the price of the item(s) and any taxes, but will not include any original shipping charges (if applicable). Once we receive the merchandise, your refund will be issued within 3-5 business days. Once issued, your refund can take up to 7 business days to reflect on your account statement. Refunds will be processed to the credit card of the initial purchase.
