Refund policy

SHIPPING & HANDLING

DOMESTIC

$4.99 flat rate shipping within the Continental U.S.

Customer paid shipping for AK, HI, and U.S. Territories.

Orders placed by 2pm PST will be shipped within 2 business days. Orders placed on Friday will be shipped the following Tuesday.

Continental U.S. shipments usually take 3-7 business days to arrive. AK, HI, and U.S. Territories usually take 7-14 business days to arrive.

A sales tax is applied to all orders placed within California.

We cannot ship to PO Box or APO/FPO addresses.

Our team moves quickly to get your order shipped out ASAP, which means that we are not able to cancel or make any changes to an order once it has been placed.

Honav USA is not responsible for lost packages.

TRACK ORDER

Once your order has been shipped, you will receive an email with a tracking number.

RETURN POLICY

We do our best to ensure that each item is high-quality and a product that we can stand behind, but we understand that sometimes it does not work out. If your product arrives defective or we sent you the wrong item, let us know within 30 days of the ship date and we will gladly provide a refund. Defective/damaged items only, no returns based on personal preference. Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges are non-refundable.

To get a refund started, please follow the instructions below:

Email us your order number, order date, and reason for the return at customerservice@honavusa.com.

Obtain a return authorization number.

Ship your purchase back to us.

Your refund will include the price of the item(s) and any taxes, but will not include any original shipping charges. Once we receive the merchandise, your refund will be issued within 3-5 business days. Once issued, your refund can take up to 7 business days to reflect on your account statement. Refunds will be processed to the credit card of the initial purchase.